Is this a bug?No - This alert also pertains to suspected commercial use as well. ▹I keep getting a 'connection timeout' error. The free version of TeamViewer is for people who are using it to help family and friends: we do not want this user group to pay for the usage of TeamViewer.However, some users are using the free version commercially.Read this article to learn more about how exactly personal usage is defined and why you have to buy a license when using TeamViewer commercially. The personal use of TeamViewer is free.Asking people who are using TeamViewer commercially to buy a license is part of our commitment to this idea: this way, we can maintain a free version that is up-to-date and offers a wide range of features.▹Is TeamViewer trying to force free users into paying for the usage of TeamViewer?No. This might include connecting to a work computer to quickly check an email or file, for example. Providing a free version for personal use is part of our vision: we believe that help should not just be a privilege for those who pay.Requiring commercial users to purchase a license is also part of our effort to maintain the free version.Frequently asked questions (FAQ)We would like to use this article to give you some answers to some of the questions which were asked in the community:▹Is TeamViewer canceling the free usage of its software?No. Repeat this for every ID you want to reset3) Explain briefly how you are using TeamViewer4) Sign in the dedicated box5) Tick the two boxes confirming the data you have submitted and the Privacy Policy6) Click on Generate & Upload PDFSome free users have been asked to purchase a TeamViewer license because their usage pattern suggested that they were using TeamViewer in a commercial environment and/or for commercial purposes.

Enter the TeamViewer ID in the dedicated field and click on Click here to add ID. GeneralThis article applies to TeamViewer users without a license who have been suspected or detected for commercial use or got a connection timeout.We want to address the feedback about users being suspected or detected for commercial use.Link to request the resetTL DRStep 1: Access the reset pageġ) Open your browser and go to ) Scroll down and click on Click Here to StartStep 2: Fill out the form and download the PDFġ) Enter your contact details in the dedicated fields2) Add all TeamViewer IDs that are involved in your connections. ⚠Commercial use suspected - TeamViewer Support

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